Refund & Cancellation Policy

B2B Exclusion of Refunds

SiteStory Media operates strictly on a Business-to-Business (B2B) basis. Because our services involve custom digital setups, dedicated administrative scheduling, and manual on-site media deployment, all payments made for Monthly Packages and One-Off Services are 100% non-refundable. By completing your purchase or initial retainer payment, you explicitly acknowledge that you lose any right to a "cooling-off" period or cancellation refund.

Rolling Monthly Agreements & Notice

All monthly retainer packages run on a 30-day rolling agreement. To cancel or pause your monthly support, you must provide a minimum of 14 days' written notice before your next billing date. Failure to provide 14 days' notice will result in your final month being billed and completed as normal.

3. On-Site Filming & Weather Policy

For packages including on-site camera or drone filming (The Content Kickstarter, The Eye in the Sky, The Ultimate SiteStory), shoots are heavily dependent on safe weather conditions (high winds, heavy rain, or local CAA airspace restrictions). If SiteStory Media must reschedule due to unsafe weather or conditions, we will provide alternative shoot dates at zero extra charge. If you (the client) need to cancel or postpone a confirmed filming day, you must give us at least 48 hours' notice. Cancellations made by the client with less than 48 hours' notice will incur a £150 re-booking fee to cover lost travel allocation and crew booking blocks.